CWSP Relationship Coordinator and Data Analyst

Cristo Rey Jesuit•Houston, TX

About The Position

The CWS Relationship Coordinator and Data Analyst is responsible for a portfolio of approximately 30 corporate accounts and the 100 students assigned to work for those partners. This role involves being the primary liaison for clients, building strong, long-term partnerships by understanding organizational needs, providing personalized solutions, ensuring satisfaction, resolving issues and identifying growth opportunities to boost retention and revenue while delivering exceptional service and driving business value.

Requirements

Bachelor's degree from four-year college or university in business management
Proven commitment and ability to serve and connect on a personal level with the diverse and dynamic students and families, faculty, staff and other stakeholders that comprise the Cristo Rey community
Two years of relevant experience is preferred
Excellent interpersonal, and written and verbal communication skills
Comfortable working independently and collaboratively to problem solve in a rigorous workplace environment
A desire to learn and be part of the unique Cristo Rey mission, recognizing the educational value and financial importance of the work study program
Proven success providing data-driven assessments using Excel, Google sheets or similar programs
Fluency in Spanish is preferred
To perform this job successfully, an individual should have knowledge of Microsoft & G-Suite database software; spreadsheet software; word processing software; electronic mail software; and presentation software.
Familiarity with Salesforce or another customer relationship management software.
Valid driver's license and reliable transportation
Exceptional communication skills, with excellent interpersonal, written, and verbal communication skills
Commitment to faith-based education and holistic student development
A desire to learn and be part of the unique Cristo Rey mission, recognizing the educational value and financial importance of the Corporate Work-Study Program

Nice To Haves

Experience using Salesforce is a plus
Spanish fluency preferred but not required

Responsibilities

Account & Relationship Management:
Build strong relationships with students, via being a model of conduct and offering guidance as they are introduced to the corporate work world, as well as building relationships with the professionals at various workplaces to ensure success
Serve as a liaison to an assigned portfolio of CWS business partners and manage corporate accounts through developing and maintaining working relationships with CWS supervisors and decision makers
Resolve complaints and issues efficiently and in a timely manner
Conduct site visits in accordance with Department of Labor requirements
Provide feedback and coaching to students based on observations and CWS partner feedback
Identify potential opportunities to grow student teams at existing partnerships from the assigned portfolio and advise the Associate Director of Business Development.
Research & Data Analytics
Design surveys and collect data for the Corporate Work Study Program to measure program effectiveness and student performance.
Analyze data to make recommendations for Corporate Work Study Program changes and initiatives
Update and report key metrics and supervisor evaluation results
Maintain and evaluate bi-annual supervisor evaluation results
Feedback & Evaluation
Ensure a data-driven continuous loop of program evaluation and improvement
Manage the use of feedback surveys and data and use it to guide analysis and decision making around training development and opportunities for improvement