CVG- Air Canada Ramp Supervisor

Menzies Aviation • Hebron, KY

83d

About The Position

The position is responsible for day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas. The role requires consistently delivering the highest possible level of customer service and ensuring that the airline's product is delivered consistently to service level standards and on-time performance targets. The individual must be proactive in all areas by forward planning and taking responsibility for the job at hand. Additionally, the role involves ensuring the safe and correct control of all resources on the Ramp and complying with all Airlines Ground Handling Regulations as well as local Airport Authorities. The individual will safeguard the health, safety, and welfare of staff, customers, and other visitors in full compliance with the Company's Health & Safety Policy. Investigations into any incident/accident, non-conformity, or service delivery failure must be conducted, with corrective actions established and maintained. The position also requires close collaboration with GSE responsible personnel to ensure effective GSE management and defect reporting systems. The individual will assess relevant training needs for department employees and stay informed about the skills and qualification levels required for effective performance. The role aims to improve the delivery of Menzies Aviation products and services through developing a motivated and skilled team while ensuring adherence to Human Resources processes and monitoring absenteeism.

Requirements

• Proven leadership skills and experience.
• Minimum of 18 years of age and legally able to work in Canada.
• Valid Driver's license and hold a DA.
• Ability to lead, coach, and develop staff.
• Well organized with attention to detail and accuracy.
• Extensive experience in Ramp handling and understanding of operational departments preferred.
• Proficient knowledge of standard ground handling procedures.
• Familiar with Airline and Airport procedures and regulations.
• Fully versed on International Aviation Safety and Security standards.
• SLA driven to meet customer expectations.
• Strong sense of stakeholder engagement.
• Ability to develop the team and provide succession planning.
• Ability to identify productivity efficiency or inefficiency.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills.
• Flexible to adapt to changing demands and circumstances.
• Must be able to lift up to 70lbs when required.
• Must be able to obtain and hold all required security clearances.
• Computer literate with knowledge of Microsoft Word and Excel.
• High School diploma or better.

Responsibilities

• Responsible for day-to-day operational performance, safety, security, and customer satisfaction.
• Deliver the highest possible level of customer service.
• Ensure the airline's product is delivered consistently to service level standards and on-time performance targets.
• Proactively plan and take responsibility for the job in hand.
• Ensure safe and correct control of all resources on the Ramp.
• Comply with Airlines Ground Handling Regulations and local Airport Authorities.
• Ensure safety and security procedures are according to Menzies Health & Safety Policy Manual and international aviation standards.
• Safeguard the health, safety, and welfare of staff, customers, and visitors.
• Conduct investigations into incidents/accidents and service delivery failures.
• Work closely with GSE personnel for effective management and defect reporting.
• Assess training needs for department employees.
• Improve delivery of Menzies Aviation products and services.
• Monitor absenteeism and implement improvement plans.
• Work with airport suppliers & handlers to ensure service levels are met.
• Ensure tasks are performed according to Company and Airlines specific procedures.
• Attend mandatory training as per job role.
• Promote a professional image applying Company Uniform Standards.
• Operate all equipment safely and effectively.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

What This Job Offers

• Job Type: Full-time
• Industry: Support Activities for Transportation
• Education Level: High school or GED