Cvent Technologist

American Express Global Business Travel

2d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Cvent Technologist is a highly skilled, client‑facing expert in Cvent event technology. They build and lead sophisticated Cvent registration experiences, coordinate attendee data and communications. This person is organized, proactive, and confident with clients; they use technology to streamline workflows and build registration systems that balance excellent attendee experience with operational accuracy. They uphold all client standards for compliance, branding, data quality, and communication.

Requirements

• Event Technology Expertise — Deep proficiency in Cvent (registration, housing, advanced rules, reporting) with ability to design scalable solutions that balance attendee experience and operational accuracy.
• Client Consulting & Influence — Translates event goals into effective solutions; delivers clear, executive-level guidance and confidently explains technical recommendations to stakeholders.
• Operational Excellence — Leads multiple concurrent events with strong organizational discipline, data accuracy, and attention to detail; maintains precision in rooming lists and billing records.
• Problem-Solving & Independence — Troubleshoots issues proactively using internal and external resources; makes sound decisions quickly under pressure with minimal direction.
• Workflow Optimization & Communication — Leverages technology (Cvent, Outlook, Excel, integrations) to streamline processes; handles high-volume communications with clarity, reliability, and professional presence.

Nice To Haves

• Experience with Cvent integrations (Marketo, mobile apps, check‑in or scheduling tools).
• Experience coaching colleagues on Cvent features.
• Background in complex, multi‑hotel, or VIP‑heavy programs.
• Cvent certification(s).

Responsibilities

• Serve as a trusted advisor on Cvent configuration, site architecture, attendee paths, and data strategy.
• Lead discovery discussions to determine event goals and recommend the optimal build approach.
• Provide clear, confident direction to stakeholders, explaining recommended configurations and impacts.
• Develop creative, scalable Cvent solutions for complex builds, VIP workflows, and unique registration scenarios.
• Build Cvent registration sites end‑to-end, ensuring strong user experience, accurate data capture, and alignment with client standards.
• Configure advanced rules, housing/air pages, sessions, and communication workflows to meet event needs.
• Ensure all builds comply with client’s testing, content, branding, and data‑privacy requirements.
• Handle communications within assigned event inboxes using rules, templates, and organizational tools.
• Triage and respond to attendee questions quickly and professionally.
• Build, test, and target all Cvent communications (automatic and custom) in line with client standards.
• Establish and communicate clear results, timelines, and next steps to keep site builds on track.
• Coordinate content collection, testing cycles, and launch milestones.
• Run multiple events simultaneously across varying lifecycle stages.
• Independently troubleshoot platform issues using internal resources, client resources, and CVENT support.
• Call out platform bugs when needed and anticipate stakeholder/attendee needs before issues arise.

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed