CVA Field Service Supervisor

Peterson•Hillsboro, OR

25d

About The Position

Peterson Power Systems has the need for a CVA (Customer Value Agreement) Field Service Supervisor based at our Hillsboro, OR location. SUMMARY The CVA (Customer Value Agreement) Field Service Supervisor directs the activities of Field Technicians engaged in CVA service work, Shop Technicians, and Field Dispatchers. This includes but is not limited to training, supervising, maintaining a positive work environment, and ensuring compliance with safety standards and established policies and procedures. As a primary contact for customers receiving, this position is responsible for providing a thorough explanation of our equipment, its capabilities, and service repair work as well as responding to all questions in a timely and knowledgeable manner.

Requirements

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of six (6) years of directly related experience in power generation or engine service; or an equivalent combination of education and work experience.
Maintain a valid driver’s license and satisfactory driving record
Lift truck operator certificate or ability to obtain one
Completion of a certified electrical safety course

Responsibilities

Supervise and direct the activities of Field Technicians engaged in CVA service work, Shop Technicians, and Field Dispatchers
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner.
Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
Coordinate CVA Service and Shop Service department labor needs as requested by internal and external customers.
Work with PSSRs to provide accurate quotes for service work.
Work with customers to determine source of problems and write work orders.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals.
Maintain knowledge of the skills of Technicians to effectively manage job placement.
Keep up to date on overall activities of the CVA Service and Shop Service department, identifying problem areas and taking corrective action.
Accurately complete all necessary paperwork including but not limited to work orders and service report reviews in a timely manner.
Assist in the promotion and sale of service repairs.
Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner.
Maintain control of all assigned company property and ensure that company equipment is always maintained in safe operating condition.
Work to build trust among direct reports and peers alike
Hold JumpStart meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings.
Operate company or personal vehicle as needed to visit branch locations or customers.
Maintain regular, punctual, and predictable attendance.