Customs Trade Specialist

FedEx Logistics•Memphis, TN

17h•Remote

About The Position

This position is responsible for any of the various tasks listed as assigned. Provides FedEx Express and their customers the required entry services and promotes exceptional customer service by securing relationships with Express and their customers. Facilitates all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to CBP and OGA regulations and time frames. Serves as the primary link between FedEx express and FTN for account/ shipment specific issues. Completes various audit activities, including complex ewsr's, high duty, abi warnings, abi errors, census rejects, high-entered value, duty verification and any other tasks that fall under the FTN t/b audit functions, FDA audits, abi errors and abi warnings. Records and tracks complex audit issues to initiate corrective action. This includes working with FedEx Trade Networks FDA, tech services and quality assurance groups. Sorts and assigns departmental incoming work and monitor daily workflow to ensure regulatory timeframes are met. Failure to meet these timeframes could cost the company and our customer dollars in potential liquidated damages and additional duty. Refer potential major problems to the manager. Corresponds in writing or by telephone with shippers, clients, and customs or other governmental agencies at all levels regarding required documentation to resolve issues that could result in millions of dollars in liquidated damages or additional duty if left unresolved. Researches and writes claims and protests to customs and border protection (CBP) on behalf of FTN, FedEx, and their customers to resolve issues related to the payment of duties, taxes and valuation. Obtain refunds or tender duties and process in FTN online billing application in conformance with FedEx billing procedures. Gathers information from FedEx/FTN systems for distribution and report building. Produces operational and trend reports for management distribution.

Requirements

High school diploma/GED
Three (3) years of business experience required, including two (2) years of related experience preferred
Knowledge of cbp and oga regulations and tariff schedules, general import procedures and systems preferred
Ability to work in a time sensitive environment with a high level of accuracy and productivity
Excellent computer skills with the ability to work in a windows environment
Strong communication skills, verbal and written
HS Diploma or GED required
Minimum of 12 months of industry experience preferred
Minimum of 6 months work experience required
Data entry/keyboard experience required
Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Ability to use multiple systems and reference material
Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments
Knowledge of customs regs, harmonized tariff schedules preferred

Nice To Haves

Monday -Friday 6:00 AM-2:30 PM with overtime as required, remote, and must be available to work holiday

Responsibilities

Provides FedEx Express and their customers the required entry services
Promotes exceptional customer service by securing relationships with Express and their customers
Facilitates all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to CBP and OGA regulations and time frames
Serves as the primary link between FedEx express and FTN for account/ shipment specific issues
Completes various audit activities, including complex ewsr's, high duty, abi warnings, abi errors, census rejects, high-entered value, duty verification and any other tasks that fall under the FTN t/b audit functions, FDA audits, abi errors and abi warnings
Records and tracks complex audit issues to initiate corrective action
Sorts and assigns departmental incoming work and monitor daily workflow to ensure regulatory timeframes are met
Corresponds in writing or by telephone with shippers, clients, and customs or other governmental agencies at all levels regarding required documentation to resolve issues
Researches and writes claims and protests to customs and border protection (CBP) on behalf of FTN, FedEx, and their customers to resolve issues related to the payment of duties, taxes and valuation
Obtain refunds or tender duties and process in FTN online billing application in conformance with FedEx billing procedures
Gathers information from FedEx/FTN systems for distribution and report building
Produces operational and trend reports for management distribution