Customs Trade Coordinator - S2

FedEx - Jonesboro, AR

Full-time

Onsite - Jonesboro, AR

Couriers and Messengers

About the position

The Customs Trade Coordinator at FedEx Logistics is responsible for coordinating the documentation required by US Customs and Government Agencies for the entry of goods into the US on behalf of importers. This role emphasizes impeccable customer service and compliance with international importing and exporting regulations, while also managing various import-related documentation and maintaining shipment records.

Responsibilities

• Coordinate documentation required by US Customs and Government Agencies for goods entry.
• Provide impeccable customer service to clients.
• Obtain correct classification of goods for customs release.
• Data entry and processing of import-related documentation for submission to US Customs.
• Maintain and keep current all shipment documentation in compliance with record-keeping requirements.
• Adhere to international importing and exporting regulations.
• Work closely with internal staff, departments, and customers to deliver high service levels.
• Process agency brokerage shipments and handle remote filings as needed.
• Ensure compliance with all government and organizational policies.
• Perform other duties as assigned.

Requirements

• HS Diploma or GED required.
• Minimum of 6 months work experience preferred.
• Data entry/keyboard experience required.
• Proficiency in MS Office and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational skills and interpersonal skills.
• Problem-solving skills and ability to handle high volume and time-sensitive work.
• Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference materials.

Nice-to-haves

• Experience in a customer service role is preferred.

Benefits

• Paid training provided.