Customs Trade Agent - Second Shift

FedEx • Federal Way, WA

250d • $20 - $22

About The Position

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide impeccable customer service. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients systems (external systems) as necessary. Correspond with business partners in various mediums to include written, phone or e-mail. Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management of all levels. Develop and maintain a strong relationship with customer's front-line personnel. Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.

Requirements

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• Proficiency in MS Office and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Problem-solving skills.
• Ability to handle high volume and time-sensitive work.
• Ability to work independently with minimum supervision.
• Detail-oriented.
• Knowledge in HTS classification and familiarity with the harmonized tariff system.
• Knowledge of U.S. Customs regulations and federal requirements.

Nice To Haves

• Experience with CargoWise.
• 6 months of brokerage or transportation experience.

Responsibilities

• Provide consistent customer service and resolution for timely release and movement of freight/cargo.
• Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients.
• Anticipate, identify, and resolve problems that could delay freight movement.
• Maintain relationships with brokers and service providers.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms and obtain payment on delinquent accounts.
• Resolve billing issues and coordinate post-entry activities.
• Complete accurate data input into computer files.
• Perform route cause analysis as directed.
• Manage the entry verification process.
• Correspond with business partners via various mediums.
• Produce operational trend reports.
• Keep business partners informed of the exception process.
• Respond to pre-alerts as needed.
• Maintain knowledge of FedEx products and services.
• Interact with customers and internal staff.
• Develop relationships with customer's front-line personnel.
• Facilitate entry processing and exception resolution.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED