Customs Brokerage Supervisor

Hellmann Worldwide Logistics•Chicago, IL

1d•$85,000 - $98,000

About The Position

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of $85,000.00 to $98,000.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Customs Brokerage Supervisor will oversee the Customs Brokerage team or a portion of the team for his/her assigned department under the direct supervision of the Customs Brokerage Manager and be responsible for that territories product compliance, levels of working capital, quality outcomes to internal and external stakeholders

Requirements

High School Diploma or GED required
Minimum five years of experience in a customs brokerage agent position
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Strong written and verbal communication skills in English in order to present information to customers, management, and subordinates in a professional setting
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
Analytical skills / problem-solving ability
Leadership skills – able to train, coach, and develop subordinates

Nice To Haves

Preferred to have either an Associate’s Degree (A.A.) from a two-year college or Bachelor’s Degree or equivalent combination of education and work experience will be considered in lieu of educational requirement
Two years of prior experience in a supervisory role preferred
Completion of any industry related course is an asset, especially work towards brokerage license
Proficient in world geography, shipping documentation, and Incoterms preferred

Responsibilities

Supervises Customs Brokerage department
Ensures all product operations within assigned department are compliant to internal HWL policies, procedures and external government regulations
Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt
Ensures product operations within assigned department meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP) using effective procurement and routing
Meets volume and top line product revenue growth targets for assigned department
Initiates and leads yield improvement process for business below or above target levels
Ensures all financial and quality controls and audits are completed accurately and on-time
Works with Account Management and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to reduce costs and improve reliability
Claims ownership of and professionally oversees customer escalations in conjunction with Account Management or Sales
Fills the role of product subject matter expert when communicating with customers in a variety of settings
Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk
Ensures performance goals are set, performance is measured, and regular informal and formal feedback is provided to direct and indirect reports within assigned department
Performs accurate and timely product budgeting and forecasting within assigned product department
Monitors and assists in managing staffing levels and workload allocation across product teams within assigned department. This includes talent acquisition, furloughing, re-purposing, re-shifting, demotion, promotion, and severance
Develop team and individuals within the team.
Performs other duties as assigned