Customs Brokerage Supervisor

Mohawk Global Logistics Corp•Atlanta, GA

11d

About The Position

Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here . We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

Requirements

Certified Customs Specialist (CCS) accreditation required, Licensed Customs Broker preferred
Minimum of 5 years of experience in working with US Customs and other Government agencies
Thorough knowledge of US Customs rules and regulations
Personnel supervisory and/or training experience
Must be self-motivated and able to prioritize
Requires organizational skills, ability to multi-task, and being detail-oriented
Must be able to resolve problems in all aspects of the position
Must be adaptable to a changing work environment
Must be able to effectively supervise people and be objective

Responsibilities

Supervise, train and coach Entry-Writing/CHB staff
Assign accounts and distribute workload
Measure performance of Entry-Writing staff and address problems and issues
Support local branch Import Transportation teams with their brokerage needs
Troubleshoot freight issues with US Customs and other government agencies
Work with Manager, Customs Brokerage to enhance the performance of the department
Complete Entry work as needed
Audit files for accuracy and oversee billing process
Establish departmental goals and measure performance by tracking goals
Improve existing procedures and audit work; streamline workflow in the Entry department
Oversee billing and dwell time of all files
On-board new clients as determined by sales and/or client SOPs
Oversee accuracy of US Customs information on all files
Execute projects assigned by Manager, Customs Brokerage
Keep Manager, Customs Brokerage abreast of changes in the department and provide effective support as needed