Customs Brokerage Supervisor
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About The Position
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services. We have an outstanding career opportunity for a Customs Brokerage Supervisor focusing on successful growth and development as well as day-to-day operational management. In this exciting role you will be the subject matter expert (SME) for the Customs Brokerage product, ensure your team successfully complies with DHL’s global customer care standards, and drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer’s experience. You will partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed. Additionally, you will be support the business development of our US Customs Brokerage Product assisting our field sales and business development team to continue to grow DHL’s market share and visibility. You will support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL’s market share.
