Customs Brokerage Specialist

FedEx Logistics•Carson, CA

5d•$17 - $26•Onsite

About The Position

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf.

Requirements

High school diploma/GED
Proficient computer skills
Strong customer service, organizational & communication (written/oral) skills
Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise (chb, air trans, ocean trans, surf trans)
Chb: proficient in H.T.S. Classification & familiary with the harmonized tariff system
Air trans: department of commerece & treasury regulations such as export licensing & schedule b tariff classifications. Banking requirements for international trade. Regulations regarding dangerous goods shipping & foreign regulations
Ocean trans: bsa - icc 400/500/322. Hazardous materials, shipping act of 1984, plant quarantine, usda regs, sgs & other independent surveyor & tariff requirements
Surf trans: regs for import/export; DOT
Basic math skills for conversions to metric and currency evaluations
One and a half (1 1/2) years of work/field experience preferred
HS Diploma or GED required
12 months of brokerage or transportation experience and/or customer service experience required
MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Knowledge in HTS classification & familiar with the harmonized tariff system
Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise

Nice To Haves

Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation.

Responsibilities

Provide consistent customer service and resolution to ensure timely release and/or movement of freight/cargo.
Develop and maintain strong relationships with customers' front line personnel.
Prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients.
Anticipate, identify, and resolve problems that could delay freight release or movement.
Maintain relationships with correspondent brokers, T&B, and other service providers.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Resolve billing issues and ensure accurate invoicing and vendor payments.
Complete accurate data input or corrections into computer files.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms.
Develop rates and/or provide quotes for freight movement (for transportation customer service reps).
Research and negotiate carrier rates (for transportation customer service reps).
Coordinate post entry activity on customer's behalf (for transportation customer service reps).