Customs Brokerage Specialist, ACT Destination Operations
About The Position
At Amazon, our mission is to be Earth's most Customer-centric company. The Amazon Customs & Trade (ACT) team delivers comprehensive customs brokerage services for our customers. We are seeking a detail-oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross-border shipments. The position involves collaborating with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation, while monitoring clearance status and managing issue escalation. You will also perform accurate data entry for entry filing, classifications, and inspections, as well as generate and track delivery forms while ensuring compliance requirements are met. The ideal candidate will be customer-obsessed, detail-driven, and passionate about international logistics. Join us as we revolutionize global commerce, one shipment at a time. About the team We are a collaborative group of logistics professionals dedicated to streamlining international trade processes. Our team is committed to excellence in global supply chain management, working closely with international partners to facilitate efficient and compliant cross-border transportation. We value precision, communication, and continuous learning.
Requirements
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Work 40 hours/week, and overtime as required
- Experience performing accurate data entry and analysis
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments
- High school or equivalent diploma
Nice To Haves
- Bachelor's degree in logistics, transporation, supply chain, or business
- Licensed customs broker
- Experience in customs
Responsibilities
- Verify completeness of information upon onboarding Customers
- Prepare import documentation to ensure timely release and delivery of orders
- Verify accuracy of commercial documentation and charges
- Submit documentation to regulatory agencies
- Meet daily/weekly KPI targets for entry submission and accuracy
- Collaborate with other service providers to solve shipment issues
- Collaborate with origin and destination logistics teams
- 2nd Tier support for Customer Service queries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
