Customs Brokerage Manager

CJ Logistics • Des Plaines, IL

102d • $110,000 - $130,000 • Hybrid

About The Position

Are you a highly skilled and licensed Customs Broker ready to take the reins of a high-performing team? We're seeking a Customs Brokerage Manager to spearhead our operations, ensuring flawless regulatory compliance and driving continuous improvement. If you thrive in a fast-paced, deadline-driven environment and possess a deep understanding of import regulations, this hybrid role (4 days in-office, Des Plaines, IL) is your next career move.

Requirements

• An Active U.S. Customs Broker License (required).
• A Bachelor's degree or equivalent professional experience.
• 5+ years of leadership experience in a Customs Brokerage environment.
• Demonstrated expertise in PGA processes (especially FDA, APHIS, Fish & Wildlife, EPA, DOT).
• In-depth knowledge of U.S. import regulations, compliance requirements, and experience with post-summary corrections, protests, and penalty mitigation.
• Strong proficiency in Microsoft Office and Google applications.
• Exceptional interpersonal, leadership, and communication skills to effectively lead and convey information at all levels.

Responsibilities

• Lead daily customs brokerage activities, guaranteeing strict compliance with all U.S. Customs and PGA regulations (FDA, APHIS, EPA, DOT, etc.).
• Coach, mentor, and empower a high-performing team, ensuring accurate and timely entry filings and documentation.
• Monitor and adapt to regulatory changes, maintain company licenses and bonds, and serve as the go-to compliance resource.
• Own and manage P&L metrics, ensure accurate duty payments, and support mitigation efforts for penalties or protests.
• Partner with internal teams and clients to deliver exceptional service and operational value.
• Develop and execute entry audit processes to ensure accuracy and revenue protection, while defining KPIs and driving continuous improvement.

Benefits

• Hybrid Work Model: Enjoy the flexibility of 1 remote day per week from our Des Plaines, IL office.
• Be a key subject matter expert and drive significant operational value.
• Work in a professional, climate-controlled office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree