Customs Brokerage Manager

Clutch Global Logistics, Inc. • Lombard, IL

111d

About The Position

The CHB Supervisor – LCB is responsible for overseeing customs brokerage operations, ensuring compliance with U.S. Customs and Border Protection (CBP) regulations, managing client relationships, and leading a team of entry writers. This role combines deep technical knowledge of customs compliance with strategic department management to ensure accurate, efficient, and compliant import processing. The successful candidate will assume responsibility for the below function.

Requirements

• Current Licensed US Customs Broker or awaiting License
• College Degree
• At least one year of relevant professional experience managing direct reports, ideally three years or more
• At least three years of relevant professional experience working in a customs brokerage or compliance manager department

Nice To Haves

• Related professional experience working with CargoWise system

Responsibilities

• Supervise the team of entry writers
• Manage team performance to Key Performance Indicators (KPIs)
• Collaborate to streamline brokerage workflows to optimize entry processing time, reduce errors, and enhance client service
• Manage capacity and entry volume across the team to ensure high quality performance
• Co-lead weekly team huddles and identify Focus Areas
• Provide coaching to entry writing team and assist with performance reviews
• Serve as a consultant on U.S. customs laws, regulations (e.g., 19 CFR), and partner government agency (PGA) requirements
• Act as escalation for entry questions and difficult entries (PGA’s, bonds, drawback, valuation)
• Oversee classification, valuation, and admissibility procedures
• Stay up to date with CBP rulings, trade policy changes, and industry developments (e.g., USMCA, Section 301/232/IEEPA, antidumping/countervailing duties)
• Act as a senior liaison with clients on compliance matters, import requirements, and regulatory changes
• Collaborate with sales, operations, and finance teams to support client onboarding, questions, and issue resolution
• Assist with new account implementation
• Work with Director of Compliance to enhance the CHB department’s use of CargoWise and assist with implementation of an AI solution
• Continued support of implementation of new systems and continuous process improvement
• Identification of new products
• Development of new product offerings
• Implementation and oversight of new products

Benefits

• Paid Time Off (PTO)
• 401k Savings Plan (Traditional & Roth Plans)
• Health Insurance - employee and dependents PPO & HMO offered (Majority Funded by Employer)
• Dental Insurance - employee and dependents (Fully Funded by Employer)
• Vision Insurance - employee and dependents (Fully Funded by Employer)
• Short-term & Long-term Disability Insurance (Fully Funded by Employer)
• Group Life Insurance (Fully Funded by Employer)
• Various Additional Perks & Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree