Customs Brokerage Coordinator
About The Position
To assign, direct and audit departmental associates in the timely and accurate completion of all activities in the entry services department. Provides direction to the team members by answering questions on entry services issues. Assigns work activities to team members based on skill level. Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities. Prepares reports daily and weekly on department activities. Controls the distribution of files and entries for review. Upon return, deletes entries which will not be submitted to customs from our submission statement. Resolves auto mailroom error reports. Assists entry services supervisor in evaluating associate's performance and development and recommends additional counseling or coaching as appropriate. Assists related department to ensure completion of the critical task.
Requirements
- High school diploma/GED
- Leadership and interpersonal skills required
- Good typing skills and mathematical ability
- Ability to communicate effectively
- Knowledge of entry services activities and task assignments
- 6 months of brokerage or transportation experience and/or customer service experience preferred
- MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
- Excellent communication skills, verbal and written
- Organizational Skills
- Inter-personal skills
- Problem solving Skills
- Handle high volume of work
- Handle time sensitive work
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge in HTS classification & familiar with the harmonized tariff system
- Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise
Responsibilities
- Assign, direct and audit departmental associates
- Answer questions on entry services issues
- Assign work activities to team members based on skill level
- Resolve routine and complex issues
- Provide guidance and training on new activities
- Prepare reports daily and weekly on department activities
- Control the distribution of files and entries for review
- Delete entries which will not be submitted to customs
- Resolve auto mailroom error reports
- Assist entry services supervisor in evaluating associate's performance
- Assist related department to ensure completion of the critical task
Benefits
- health, vision and dental insurance
- retirement
- tuition reimbursement
- Paid Training Provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
