Customs Brokerage Coordinator

FedEx-posted 3 months ago
$15 - $23/Yr
Full-time
Gardena, CA
5,001-10,000 employees
Couriers and Messengers
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To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. This position involves preparing, analyzing, and submitting documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs. The role requires anticipating, identifying, and resolving problems that could delay the timely release or movement of freight, as well as maintaining relationships with correspondent brokers, T&B, and other service providers to exceed customer service requirements.

  • Provide impeccable customer service.
  • Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients).
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
  • Maintain relationships with correspondent brokers, T&B, and other service providers.
  • Resolve banking and letter of credit problems.
  • Advise customers on payment terms.
  • Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
  • Resolve billing issues, coordinate post entry activity on customer's behalf.
  • Complete accurate data input or corrections into computer files.
  • Perform route cause analysis as directed by the Account Administrator.
  • Coordinate post-entry activities on the customer's behalf.
  • Manage the entry verification process.
  • Access clients systems (external systems) as necessary.
  • Correspond with business partners in various mediums to include written, phone or e-mail.
  • Produce operational trend reports.
  • Keep business partners apprised of the exception process.
  • Pre alerts - receive and respond as needed per customer SOP.
  • Maintain general knowledge of FedEx products and services.
  • Interact with customers, internal staff/departments and management of all levels.
  • Develop and maintain a strong relationship with customer's front-line personnel.
  • Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
  • Perform other duties as assigned.
  • HS Diploma or GED required.
  • 6 months of brokerage or transportation experience and/or customer service experience preferred.
  • MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
  • Excellent communication skills, verbal and written.
  • Organizational Skills.
  • Inter-personal skills.
  • Problem solving Skills.
  • Handle high volume of work.
  • Handle time sensitive work.
  • Ability to work independently with minimum supervision.
  • Detail oriented.
  • Knowledge in HTS classification & familiar with the harmonized tariff system.
  • Knowledge of U.S. Customs regulations & other federal regulations and requirements.
  • Paid Training Provided.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Retirement
  • Tuition reimbursement
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