Customs Account Analyst, Junior

Buckland•Port Huron, MI

35d

About The Position

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for a Customs Account Analyst, Junior This position is responsible for receiving, reviewing, and entering customs documents. In this role you will be processing shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members.

Requirements

High School diploma or equivalent.
Minimum 1 year of experience in similar role.
Basic MS Office knowledge.
Basic knowledge of the LVS program (CND Only).
Strong attention to detail and ability to handle multiple tasks.
Customs/Logistics industry related experience preferable.
Must be legally eligible to work for the Company at all times.
Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Nice To Haves

Preferred experience with customs brokerage software.
Customs/Logistics industry related experience preferable.

Responsibilities

Provide the highest level of customer service to clients, vendors, and service providers by handling queries, responding to calls and questions for internal and external sources.
Prepare customs and internal documents accurately with guidance when necessary.
Contact clients or other brokers to request additional documents or information if needed.
Trace shipments and set up pre-arrivals at Customs.
Proper escalation and reporting of any issues or delays to Team Leader.
Good written and verbal communication skills.
Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
Driven by results working in a fast-paced environment.
Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.