Customer Value Manager - Enterprise (Remote)

CrowdStrike

2d•$110,000 - $160,000•Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike's overall strategy of Delighting Our Customers. Comprised of Customer Value Managers, the CVMO partners work with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs play an integral role with the account team to lead strategic Value Proposal discussions, Executive Business Reviews (EQBRs) and coordinated Partnership Success Reviews (PSRs). These conversations ensure Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for cyber security maturity and growth. CVAs will focus on giving key presentations to customers everywhere. They will highlight the benefits to customers and help them navigate their experience with CrowdStrike. This includes explaining our adjustable licensing model. The aim is to ensure customers fully benefit from their investment in CrowdStrike and minimize financial risks in their companies. This is a fully remote position with up to 25% travel required. You will be aligned to enterprise accounts. We are seeking talent in the PST and MST time zone in North America.

Requirements

5+ years of experience in related, customer-facing functional role (e.g. consulting, finance, business growth, strategy.
Experience in enterprise sales and operations is a plus.
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Deep quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders.
Proven track record of managing large, complex projects and/or programs.
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.
Proven track record of working within a matrix environment.
High degree of professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level).
Comfort with ambiguity and natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Forward-thinking and self-starter attitude with high degree of curiosity and collaborative Team Member to other CVMs.

Nice To Haves

Bonus points for cybersecurity industry experience.

Responsibilities

Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth.
Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses.
Support Customers in driving towards outcomes as defined by Customer.
Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.
Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs).
Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

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