Customer Value Executive

TransUnion • Chicago, IL

102d • $54,200 - $84,000

About The Position

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Requirements

• BA/BS degree
• 1-3 years of experience in an AdTech/MarTech role is a plus
• Strong ability to help team members create and manage relationships at all levels of a customer organization.
• Demonstrate a track record of exemplary project and program management skills, including strategic planning, organization, execution, and follow-through.
• Able to prioritize requests and workload, keep to-do lists, and prioritize those lists both within and across accounts.
• Very strong communication skills both written and verbal.

Responsibilities

• Engagement Management: Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of TruAudience Data Marketplace.
• Help customers make decisions to meet their technical and business objectives by providing best practices by proactively identifying and closing gaps.
• Help customers adopt and scale data solutions to improve their businesses.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Project Management: Lead and deliver initiatives and customer engagements.
• Understand business requirements to work with Programmatic team members to help them plan and manage all phases of a customer project lifecycle to ensure successful project delivery.
• Commercial Orientation: Help protect the core value of the relationship and help team members to identify strong opportunities to communicate to sales to help grow the business.
• Influence: Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
• Team Player: Effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, and other individuals or organizations.

Benefits

• Flexible time off for exempt associates
• Paid time off for non-exempt associates
• Up to 12 paid holidays per year
• Health benefits (including medical, dental, and vision plan options and health spending accounts)
• Mental health support
• Disability benefits
• Up to 12 weeks of paid parental leave
• Adoption assistance
• Fertility planning coverage
• Legal benefits
• Long-term care insurance
• Commuter benefits
• Tuition reimbursement
• Charity gift matching
• Employee stock purchase plan
• 401(k) retirement savings with employer match
• Access to TransUnion’s Employee Resource Groups

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees