The Customer Value Center (CVC) Director designs, leads, and implements customer service processes and strategies to ensure a high level of customer care and satisfaction. The ideal candidate will be a leader in terms of system and process understanding and be able to back up the team in an overflow situation while also balance long-term strategy and need for continual improvement and people development. The statements listed are intended to describe the general nature and level of work being performed by the jobholder and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the jobholder. Additional duties and responsibilities may be assigned as needed. The physical demands and work environment described herein are representative of those that must be met by a teammate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the teammate will be regularly required to talk and hear, use fingers and hands to handle and/or feel, use eyesight for depth perceptions, close, distant, peripheral and color vision; stand, walk, sit, reach, climb, balance, stoop, kneel, crouch and crawl. Frequent exposure to walking on rocky, irregular surfaces that may be muddy and in reduced lighting conditions, moving mechanical parts, electrical equipment, high and/or confined spaces, fumes, airborne particles, outside weather conditions and explosives. Occasionally be able to lift and/or move up to fifty (50) lbs. independently and tolerate moderate noise levels.