Customer Training Specialist

Motorola Solutions

9d•$75,000 - $95,000•Remote

About The Position

This dynamic role will be responsible for delivering North America (NA) end user training classes for service partners, employees, and customers. The person filling this role will primarily provide both technical and user instruction on various LMR, Body Worn Camera, and software solutions, with room for expansion in the future. They will also provide training recommendations with the Training Consultants during planning. The candidate filling this role works closely with NA Training Delivery Manager, Content Managers, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of the End User Training Specialist is to ensure training delivery is provided to the students so that they are equipped to configure, use, operate and maintain their MSI solutions and products in the most effective and efficient way, driving student satisfaction and a strong relationship with all training audiences. This position is remote work and can be located anywhere in the contiguous United States, depending on experience.

Requirements

Basic Qualifications:
High school diploma/GED
Public Safety experience, sworn or non-sworn, using Public Safety Communications Equipment
Travel Requirements 50-75%

Nice To Haves

Prior experience in Professional Commercial Radio (PCR) or Land Mobile Radio (LMR) and console software
Prior teaching or instructor experience
Strong interpersonal and communication skills
Working knowledge of Motorola Solutions Technology
Training Certificate from a professional certifying body
Working Knowledge of business programs such as Google Slides, Sheets, Gmail and other G-Suite related tools. Microsoft PowerPoint, Word, Excel and other related products.
Passport or ability to obtain one within first 90 days of employment
Experience in training and/or teaching

Responsibilities

Training material creation and development
Training delivery, development, administration, planning, and execution of training events
Measure knowledge transfer and training effectiveness
Demonstrates strong instructional skills, is detail-oriented, is adept at multitasking and willing to travel to multiple locations across North America.
Regularly interact and build lasting relationships with Service Partners, Public Safety/First Responder customers, and internal product/solution teams to further enhance current and future training strategies
Ability to work independently on assigned projects
Prioritize the work to ensure the accurate and timely execution of deliverables.
Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy
Manage all hardware, software, classroom, and lab equipment expectations required to deliver training in a classroom setting