Customer Training Specialist - New York

Agora • New York, NY

4h

About The Position

As a Customer Training Specialist, you will play a critical role in helping our customers succeed from day one. You’ll be the bridge between a powerful, sophisticated platform and the people using it, ensuring customers feel confident, capable, and excited about what they can achieve with Agora.
This role is ideal for someone who loves teaching, thrives in front of an audience (virtual or live), and enjoys turning complexity into clarity. You’ll own the end-to-end customer training experience, from live onboarding sessions to building scalable learning content that empowers users long after implementation.

Requirements

• 1-2+ years experience in customer training, onboarding, enablement, education, or similar roles (SaaS experience is a plus)
• Strong presentation and facilitation skills, with confidence leading group trainings
• Excellent interpersonal skills and a natural ability to build trust and rapport with customers
• Comfort working with technical products and learning complex financial SaaS platforms
• A genuine passion for teaching, learning, and helping others succeed with new tools
• Strong organizational skills and a sense of ownership that drives projects to completion
• Clear, thoughtful verbal and written communication skills

Nice To Haves

• Experience creating training content, documentation, or managing a knowledge base or learning academy is a strong advantage

Responsibilities

• Deliver engaging, live virtual training sessions for customers using Agora’s platform
• Lead onboarding experiences that guide new customers through core workflows and best practices for managing real estate investments and investors
• Build, maintain, and continuously improve the Agora Academy, including recorded trainings, written guides, and structured learning paths
• Translate complex product functionality into clear, approachable, and practical training content tailored to different audiences and experience levels
• Gather and incorporate customer feedback to evolve training materials alongside product updates
• Partner closely with Product, Customer Success, and Support teams to ensure training content reflects real customer needs
• Take ownership of training initiatives from planning through execution, balancing quality, scalability, and impact

Benefits

• Make a direct impact on customer success and long-term product adoption
• Work with a collaborative, inclusive, and fast-growing global team
• Help shape how hundreds of real estate investment firms learn and scale their businesses
• Grow your skills at the intersection of technology, finance, and education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed