Customer Training and Enablement Specialist

Prokeep

91d • $75,000 - $90,000

About The Position

In the Customer Training & Enablement Specialist role, you will play a crucial role within our onboarding and implementation team. In this role, you’ll focus on driving early success for our customers by delivering comprehensive training programs, creating engaging content, and hosting interactive webinars. Your mission is to accelerate early product adoption, ensure a smooth transition during and after the onboarding phase, and foster ongoing engagement and mastery of our products. By simplifying complex concepts into clear, contextualized use-cases, you will empower customers to achieve their goals and enhance their overall experience with our platform. Your passion for teaching and exceptional communication skills will be key to their success and satisfaction.

Requirements

• 3+ years of experience in a customer education, training, enablement, or similar role, preferably in a SaaS or technology-driven environment.
• Proven track record of delivering engaging training sessions and creating high-quality educational content.
• Exceptional presentation and communication skills.
• Strong content creation skills, including experience with video production and instructional design.
• Proficiency in using e-learning platforms, webinar software, and other customer education tools.
• Deep understanding of the Prokeep platform and best practices for driving product adoption.

Nice To Haves

• Experience working in a startup environment.
• Familiarity with data analysis and reporting tools to measure the impact of training programs.

Responsibilities

• Conduct live, contextualized training sessions with new and existing customers to help them effectively use the Prokeep platform as they onboard.
• Tailor training sessions to meet the needs of different customer segments, including SMB, Mid-Market, and Enterprise clients.
• Develop and maintain a library of training materials, including presentations, video tutorials, user guides, FAQs, and step-by-step documentation.
• Collaborate closely with Implementation Project Managers and Customer Success Managers to develop and deliver training content.
• Design and produce interactive e-learning modules that engage customers and validate learner comprehension.
• Develop and launch Prokeep Certification Programs tailored for customers who have completed onboarding.
• Collaborate with Customer Success Managers and Account Managers to identify customers who would benefit from additional training.
• Track and analyze customer adoption metrics to identify areas for improvement in training programs.
• Plan, organize, and present at customer webinars focused on demonstrating best practices and product updates.
• Gather and analyze feedback from customers on training sessions and materials to continuously improve the customer education experience.

Benefits

• Competitive Compensation: ($75K-$90K)
• Equity Package: Share in the growth you’ll help create.
• Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
• Flexible PTO: Manage your time with no preset limits.
• Continuous Growth: Yearly education stipend to support your professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees