Customer Trainer

Simpplr

130d • $80,000 - $95,000

About The Position

Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com. We’re looking for an experienced Customer Trainer to design and deliver high-impact training sessions that educate, empower, and inspire our customers. In this role, you’ll lead both 1:many virtual trainings for our broader customer base and 1:1 sessions for strategic customers. You’ll play a key role in driving adoption of new features and functionality, improving platform fluency, and helping customers get real value from our product. This role is perfect for someone who’s passionate about creating thoughtful, personal learning experiences at scale. You love building programs from the ground up, turning complexity into clarity, and helping customers achieve those “aha!” moments. If you're energized by connecting with people, solving problems, and empowering others to succeed, you’ll feel right at home here.

Requirements

• 3+ years of experience delivering customer-facing training or enablement content for a SaaS company.
• Customer first mindset - passion to help customers get value out of product.
• Strong communication and facilitation skills - confident, clear, and compelling in a virtual setting.
• Comfort navigating product platforms and explaining technical concepts to non-technical users.
• Experience using video conferencing tools, collaboration/project management tools, content creation tools, and LMS tools.
• Proven ability to develop and lead engaging virtual training sessions for both large and small audiences.

Nice To Haves

• Background in change management, user adoption, or customer onboarding.
• Experience with intranet, communications, or HR platforms.
• Experience with Enterprise Search, AI Assistants, or integrations.
• Experience with customer communities, instructional design, customer education platforms, or certifications.

Responsibilities

• Build training programs and materials for customers who have completed implementation and are live with our EX platform.
• Create and deliver 1:many, 1:1, and LMS on demand training content for our growing customer base.
• Deliver 1:many virtual training sessions (live and on-demand), including webinars, workshops, and onboarding sessions for customers across different segments.
• Lead 1:1 training sessions with key customers as part of onboarding, expansion, or strategic enablement.
• Maintain and promote structured training calendar and content library.
• Design, build, and continuously evolve scalable customer training programs focused on product functionality, best practices, and new feature adoption.
• Partner with product, marketing, and customer success to ensure training aligns with new releases and customer goals.
• Create supporting resources and activities such as slide decks, hands-on exercises, quick-start guides, checklists, and session recordings.
• Create repeatable training materials that can be used on our LMS, or by customer facing teams.
• Track attendance, engagement, feedback, and learning outcomes to measure training effectiveness and iterate based on insights.

Benefits

• Competitive compensation package.
• Full health, vision and dental benefits.
• Flexible work environment.
• Bonus, equity and benefits eligibility.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees