Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer facing applications. What you will do: Provide technical and how to support via telephone, email, instant message, etc. Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments. Provide 2nd and 3rd level support activity on specific applications. Enter call information into call tracking software efficiently and accurately. Mentor other Call Center staff on areas of specialty as appropriate. Provide external application support as applicable. Provide "how to" support for business and customer applications. Provide back up support and take overflow calls for the Customer Service Department. Performs other duties as assigned. When you will work: Monday through Friday, 9:00am - 6:00pm. Weekly after hours on call rotation once every 6 weeks. Hybrid Work Schedule: 4 days in office, 1 day from home.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED