Customer Technical Training Administrator

Johnson Controls • Marinette, WI

387d

About The Position

The Customer Technical Training Administrator plays a vital role in planning and executing technical learning for external business partners and end-user customers. This position involves coordinating all aspects of technical training, including developing schedules, managing the Learning Management System (LMS), and providing customer service. The role requires collaboration with various stakeholders and is responsible for financial reconciliation and reporting.

Requirements

• Previous experience in a Technical/Sales Training Coordinator role is essential.
• Process-oriented with the ability to follow and deliver on complex and detailed workflows.
• Out-of-the-box problem-solving skills and capability to work independently to solve schedule, personnel, or customer challenges.
• Effective communication skills with peers, customers, stakeholders, and management.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access).
• Ability to effectively organize and manage multiple training initiatives simultaneously.
• Strong understanding of business goals and standards for customer service.
• Associates Degree in Business Administration or equivalent corporate experience.
• At least three years' administrative experience in a corporate environment.

Responsibilities

• Act as the central point of contact for external business partners, internal sales team, and end-user customers.
• Lead and oversee the onboarding process of external business partners in coordination with the sales team.
• Create quotations for training services and follow up for business development.
• Coordinate all training and enrollments through the Learning Management System.
• Lead role in planning, creating, and implementing each year's technical training schedule.
• Create and distribute enrollment reports to stakeholders.
• Prepare and submit monthly charge back reports to finance.
• Maintain inventory control and parts ordering.
• Reconcile purchase card monthly and submit expense reports.
• Provide monthly revenue reports to management.
• Create and distribute weekly enrollment reports to stakeholders.
• Maintain team calendar with training, time off, and other notations.
• Perform other administrative duties as assigned.

Benefits

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: Associate degree