Customer Technical Support Specialist (Navy Enterprise Network )
About The Position
SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a family of SBA-certified Native American Tribal 8(a) and multi-certified companies delivering IT, management consulting, and general construction solutions to the Federal Government and commercial sector. They are seeking a Customer Technical Support Specialist (Navy Enterprise Network) to join them on a proposal effort. This role will support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support. Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA. Employment would begin upon contract award
Requirements
- Two years of professional experience in customer service and interpersonal communications.
- Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
- Clearance: Active Secret.
- Certification: IAT II level with a T3 investigation.
- Must sign Letter of Intent.
Responsibilities
- support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support
Benefits
- company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options
- company-paid life and disability insurance
- 401k retirement savings plan with employer match
- 11 company paid holidays per year
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
