Customer Technical Support Representative
Thomson Reuters•Buffalo, NY
255d•$36,540 - $67,860
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About The Position
In this opportunity as Customer Technical Support Representative, you will log and classify all calls and requests for assistance in the call tracking database. You will respond to customers’ inquiries relating to technical issues with software, online or electronic products. You will filter and escalate inquiries as appropriate, track inquiry resolution progress, and where appropriate proactively call customers with a status update or resolution. You will follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
