Customer/Technical Support Representative - 17750

Somewhere • Global, LA

19h

About The Position

The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix. Handle inbound customer support (email, chat, possibly phone) Troubleshoot: Bike assembly issues E-bike power/connectivity issues Mechanical & technical questions Read between the lines of customer issues Escalate complex cases when needed Partner closely with Amanda (CS Manager)

Requirements

• Customer service experience (technical products preferred)
• Strong troubleshooting / diagnostic thinking
• Ability to explain technical concepts clearly to non-technical users
• Comfortable learning product documentation & SOPs
• Strong written and spoken English
• Critical thinker (non-scripted support)
• Calm under pressure
• Empathetic communicator
• Curious, problem-solver mindset
• Willingness to learn product deeply

Nice To Haves

• Cycling / e-bike experience (bonus, not mandatory)
• Technical support (appliances, electronics, hardware, etc.)
• Experience working with US customers

Responsibilities

• Handle inbound customer support (email, chat, possibly phone)
• Troubleshoot: Bike assembly issues
• Troubleshoot: E-bike power/connectivity issues
• Troubleshoot: Mechanical & technical questions
• Read between the lines of customer issues
• Escalate complex cases when needed
• Partner closely with Amanda (CS Manager)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed