We are looking for a Customer (Technical) Support Manager to lead and evolve our customer support function at the intersection of IoT, AI, and healthcare technology. In this role, you'll oversee the day-to-day operations of our support department and ensure seamless hardware, software, and data support for our healthcare agency partners. You'll manage Tier 1 and Tier 2 support teams, optimize operational workflows, and serve as a key escalation point for complex technical issues involving Sensi's in-home IoT devices and cloud-based systems.