Customer Technical Specialists

Peraton • Casper, WY

210d • $30,000 - $48,000

About The Position

Join Our Mission-Driven Team as a Customer Technical Specialist - On-site in Casper, Wyoming. Peraton is seeking a Customer Technical Specialist to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at one of its critical airport locations in Jacksonville, FL. As a Customer Technical Specialist, you'll play a pivotal role in keeping our nation's transportation infrastructure running securely and efficiently. You'll provide both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents. This is a 100% on-site role with up to 25% travel, ideal for a tech-savvy professional who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.

Requirements

• Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end-user IT hardware and software in a desk-side or field service environment.
• Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
• Physical ability to walk long distances within the airport and offices to support customer equipment for 4+ hours per day.
• Ability to kneel, bend, or reach under desks and cabinets and connect patch cables from patch panel to network switch.
• Ability to lift up to 40-50 lbs. and push/pull equipment carts.

Nice To Haves

• Prior experience supporting DHS or other federal agencies.
• Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
• Familiarity with Cisco switch installations and complex fiber backbone configurations.
• Working knowledge of Cat6 and fiber patching, installation, and repairs.
• Excellent communication skills and the ability to support senior-level government staff with professionalism.

Responsibilities

• Provide hands-on technical support for a wide range of IT and network systems including Cisco switches, fiber backbones, and network infrastructure.
• Support desktops, laptops, tablets, printers, scanners, and peripherals.
• Assist with communication equipment (VoIP phones, cell phones, VTC units).
• Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
• Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence — often directly assisting senior government personnel in high-profile environments.
• Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Investigate and resolve all connectivity issues related to end-user, site infrastructure and STIP IT equipment.

Benefits

• Competitive salary range of $30,000 - $48,000 based on experience and other factors.
• Equal opportunity employer, including disability and protected veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed