Customer Technical Specialist

Peraton • Billings, MT

114d • $30,000 - $48,000

About The Position

Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high-quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety. The position requires on-site work at our Billings, MT location. Must be willing to Travel up to 25%.

Requirements

• Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
• U.S. Citizenship must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support.
• Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
• Ability to stand for 4+ hours per day and walk long distances through airport and offices to support customer equipment.
• Ability to kneel, bend, reach under desks to connect/repair cabling and connect patch cables from patch panel to network switch.
• Ability to lift up to 40-50 pounds installing IT equipment.
• Ability to push/pull carts transporting equipment.

Nice To Haves

• Relevant DHS focused experience.
• A+ Certification.
• Network+ Certification.
• Cisco & Microsoft Certifications.
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Ability to communicate in a professional manner with senior executive government staff.

Responsibilities

• Provide hands-on technical support for a wide range of IT and network systems including Cisco switches, fiber backbones, and network infrastructure.
• Support desktops, laptops, tablets, printers, scanners, and peripherals.
• Assist with communication equipment (VoIP phones, cell phones, VTC units).
• Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
• Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments.
• Schedule and coordinate customer desk-side support for the installation of new software to performance hardware or software break/fix activities.
• Investigate and resolve all connectivity issues related to end-user, site infrastructure and STIP IT equipment.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees