Omilia is a global leader in Conversational AI, delivering human-like virtual customer care through state-of-the-art technology. Recognized as a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, we help organizations design, build, and deploy advanced conversational applications at enterprise scale. Our teams blend engineering, linguistics, design, and innovation, and our Academy team plays a central role in enabling customers and partners to become confident, capable Omilia developers. About Omilia Academy Omilia Academy is the learning and certification hub for customers and partners adopting the Omilia Cloud Platform. We offer a rich library of self-paced courses, structured learning paths, and scheduled guided sessions that help trainees master real-world Conversational AI application development. Our learning specialists act as both technical mentors and learning material creators, supporting learners while continually improving our course materials and learning products. About the Role We’re looking for a Customer Technical Enablement & Learning Specialist who combines strong software development literacy with excellent communication skills. This is not a generic training role, it requires someone who can understand application logic, troubleshoot technical issues, and guide learners toward best-practice implementation. You will lead live guided sessions for our enterprise clients and implementation partners, support trainees as they build applications on our platform, and contribute directly to the creation and improvement of Academy courses.