Customer Technical Assistance Specialist (Brecksville, OH, US, 44141-3247)
About The Position
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com. We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. Join Our Thriving Team at Lubrizol as Customer Technical Assistance Specialist! Unleash Your Potential. At Lubrizol we're transforming the Specialty Chemical Industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team. We are seeking a dedicated and knowledgeable Customer Technical Assistance Specialist to join our dynamic team. In this role, you will be the primary point of contact for customers seeking technical support and guidance regarding our products and services. Your expertise and problem-solving abilities will contribute directly to customer satisfaction and the continuous improvement of our support processes.
Requirements
- High School Diploma or GED equivalent is required. Associate or bachelor's degree is preferred.
- Experience in Customer support or Customer Service is required.
- Experience with Microsoft Office applications is required, experience with SAP.
- Experience in Technical Support or Customer Service with experience in , ideally within a Specialty Chemical, Medical Device, Coatings, Technology, or Electronics Industries being a plus.
- Strong problem-solving skills with the ability to analyze technical information and communicate solutions clearly to diverse audiences.
- Excellent interpersonal and communication skills, demonstrating patience, empathy, and professionalism in all customer interactions.
- Familiarity with troubleshooting tools, diagnostic software, and CRM platforms is highly desirable.
- Ability to manage multiple inquiries simultaneously while maintaining attention to detail and quality service.
Nice To Haves
- Experience with SAP is a plus.
- Specialty Chemical or Medical Device industry is a plus
- A technical background or certifications are a plus.
Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, or chat, providing accurate technical assistance tailored to customer needs.
- Troubleshoot and diagnose technical issues related to hardware, software, and network configurations, working closely with internal teams to resolve complex problems.
- Document customer interactions thoroughly, maintaining detailed records of issues, steps taken, and resolutions in our customer relationship management (CRM) system.
- Collaborate cross-functionally with product development, quality assurance, and sales teams to escalate and track product-related concerns or feature requests raised by customers.
- Develop and maintain comprehensive knowledge of our products, services, and industry trends to ensure the provision of up-to-date and relevant support.
- Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and customer self-help materials to empower users and reduce common support inquiries.
- Participate in ongoing training sessions and professional development opportunities to refine technical skills and customer service expertise.
- Assist in identifying recurring customer issues and recommend improvements to product design, functionality, or support processes.
Benefits
- Share the enticing perks and rewards we offer, such as competitive compensation, comprehensive benefits, and more
- Mention any unique perks that differentiate your site/country/region from other competiton
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Chemical Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
