Customer Team Leader

Co-op•Cardiff, AL

11h•Onsite

About The Position

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

Requirements

Passion for people and leadership
The ability to work flexibly and lead by example
Skills in retail, merchandising, or team management (experience not essential)
You must be aged 18+ to authorise age-related sales

Responsibilities

Own the day-to-day running of the store by leading the team on your shift
Motivate, coach, and support your team to deliver great service and efficient operations
Work hands-on on the shop floor and tills, and in our in-store bakery supporting daily operations and setting the pace for a team of Customer Team Members
Support store performance through merchandising, stock accuracy, and HR processes
Champion Co-op through community engagement and membership growth