Customer Systems & Innovation IT Service Delivery Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Manager of Customer Systems will serve as a key member of the Customer Systems and innovation leadership team with responsibility for the development, implementation and maintenance of application services for the Customer Organization. The Mgr. will devise strategies to improve business practices, choose appropriate applications and program new digital solutions with focus across customer contact, sales, and service value chains. The Mgr. is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, ensuring that projects align with the IT standards, and that all respective customer systems are reliable and secure. The Mgr. will lead teams responsible for the applications supporting the Customer functions. The application portfolio will include but not be limited to digital customer self-service channels, customer relationship management, automated customer messaging, and internal customer service solutions. The role is responsible for delivering assigned projects on time, on budget, with first time quality, and adherence to business requirements while standardizing/rationalizing technical platforms, as well as operational oversight of the day-to-day support activities performed.
