Customer Svc Special Senior - Integrated Student Services Specialist
About The Position
The purpose of this position is to be the front-facing first point of contact to provide detailed procedural information and assistance to internal and external customers while providing friendly, accurate, and timely information on issues related to Financial Aid, Records and Registration, college internal communications, general college knowledge, Admissions, and Accounting and Fees. This includes leading administrative and processing duties in said areas . All functions are performed while acting as liaisons to Student Affairs and Academic Affairs, through face-to-face, telephone, email, and chat interactions. The position will provide procedural assistance to internal and external stakeholders, process cross-functional documents for student affairs, provide support services to student affairs, and ensure smooth operations and consistent messaging across departments to support student awareness and solid service.
Requirements
- English sufficient to answer diverse questions and/or refer customers to appropriate assistance
- Experience working in a database, sufficient to perform the duties of the position.
- Customer Service skills sufficient to interact with others to accurately convey policies and information to clients in person, on the phone, and through e-mail and other written correspondence. (common courtesy, tact, interest in positive problem resolution, empathy and logical organization of ideas).
- Proficiency using Microsoft Office products or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner.
- Data entry skills sufficient to read , receive and review source documents, compare documents to database information and e dit, code, and correct as identified
- Ability to work in an environment that requires long periods of sitting.
Nice To Haves
- Experience working in higher e ducation or a community college setting.
- Experience with CRM software like EAB Navigate and Campus Management
- Experience with ISRS and/or Perceptive Content
- Knowledge of or experience in some or all of the following: A dmission, Financial Aid, Regis tration, and Records processes and procedures.
- Ability to work, multitask , and prioritize in a fast-paced environment.
- Ability to work with diverse populations.
- Maintain the confidentiality of private information according to law, rules, policies , and procedures
- Research a variety of topics and summarize the information into clear, concise answers.
Benefits
- 11 paid Holidays
- Vacation Time
- Sick Time
- six weeks of Paid Parental Leave
- low cost medical and dental insurance with low deductibles ($250 - $1500)
- a Pension Plan
- 457(b) and 403(b) retirement plans and other retirement investment options
- pre-tax medical and dental expense (with roll-over option) and dependent care accounts
- employer paid life insurance
- short and long term disability
- professional development
- a tuition waiver program for employees and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
