CUSTOMER SVC/DEPT MANAGER ON DECK

The Kroger Co. Careers • Brentwood, TN

112d

About The Position

This position involves completing a comprehensive training program lasting between 4 to 12 weeks, with internal training spanning 4 to 6 weeks and external training lasting 8 to 12 weeks. The role is designed to prepare the individual for a department manager position, which includes traveling within the division to train and provide relief as needed. The focus is on creating an outstanding customer experience through exceptional service, while also establishing and maintaining a safe and clean environment that encourages customer return.

Responsibilities

• Complete a 4-12 week training program in preparation for a department manager position.
• Travel within the division to train and provide relief.
• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Achieve sales and profit goals established for the department.
• Monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the department.
• Support the day-to-day functions of the Customer Service operations.
• Encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

What This Job Offers

• Number of Employees: 5,001-10,000 employees