CUSTOMER SVC/DEPT MANAGER ON DECK

The Kroger Co. CareersNashville, TN
82d

About The Position

This position involves completing a 4-12 week training program, with 4-6 weeks of internal training and 8-12 weeks of external training, in preparation for a department manager role. The selected candidate will travel within the division to train and provide relief as needed. The primary focus will be on creating an outstanding customer experience through exceptional service, while also establishing and maintaining a safe and clean environment that encourages customer return. The role requires achieving sales and profit goals set for the department and monitoring all established quality assurance standards. Additionally, the candidate will direct and supervise all functions, duties, and activities for the department, supporting the day-to-day operations of Customer Service. The position emphasizes embracing a full, fresh, and friendly approach and encouraging associates to deliver excellent customer service. The candidate will also be expected to demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

  • Complete a 4-12 week training program in preparation for a department manager position.
  • Travel within the division to train and provide relief.
  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe and clean environment that encourages customer return.
  • Achieve sales and profit goals established for the department.
  • Monitor and control all established quality assurance standards.
  • Direct and supervise all functions, duties, and activities for the department.
  • Support the day-to-day functions of the Customer Service operations.
  • Embrace full, fresh & friendly service and encourage associates to deliver excellent customer service.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Number of Employees

5,001-10,000 employees

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