CUSTOMER SVC/DEPT MANAGER ON DECK

Kroger • Nashville, TN

89d

About The Position

This position involves completing a 4-12 week training program, with internal training lasting 4-6 weeks and external training lasting 8-12 weeks, in preparation for a department manager role. The individual will travel within the division to train and provide relief as needed. The primary focus is to create an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role also includes achieving sales and profit goals for the department and monitoring all established quality assurance standards. The department manager will direct and supervise all functions, duties, and activities for the department, supporting the day-to-day operations of Customer Service. The position requires embracing the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Excellent oral and written communication skills.
• Ability to handle stressful situations.
• Basic math skills (i.e., counting, addition, and subtraction).

Nice To Haves

• High School Diploma or GED.
• Ability to collaborate with associates and promote teamwork to achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Adhere to all local, state, and federal laws, company guidelines, and food safety regulations.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Maintain an awareness of inventory/stocking conditions and note discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process; monitor/control expenses for the department.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Report all safety risks or issues, including robbery, theft, or fraud.
• Supervise and coach direct reports in their duties; complete performance reviews and provide feedback.

Responsibilities

• Complete a 4-12 week training program in preparation for a department manager position.
• Travel within the division to train and provide relief.
• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Achieve sales and profit goals established for the department.
• Monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the department.
• Support the day-to-day functions of the Customer Service operations.
• Encourage associates to deliver excellent customer service.
• Demonstrate the company's core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED