CUSTOMER SVC/DEPT LEADER

Kroger • Heber City, UT

120d

About The Position

The position involves creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role includes directing and supervising all day-to-day functions, duties, and activities for the Front-end department, ensuring the execution of best practices, goals, and standards established for the department. The candidate will embrace the Customer 1st strategy and encourage associates to deliver excellent customer service, while also modeling the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

• Minimum effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Retail or customer service experience.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Direct and supervise all day-to-day functions, duties, and activities for the Front-end department.
• Execute best practices, goals, and Front-end standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Model and demonstrate the company's core values.
• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to achieve company/store goals.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Gain and maintain knowledge of products sold within the departments.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Manage the scheduling of Front-end associates.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Develop and implement a department business plan.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions.
• Schedule daily, weekly, and monthly price changes.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures.
• Practice preventive maintenance by inspecting equipment.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state, and federal laws, and company guidelines.
• Assist management in the supervision and coaching of front end associates.

What This Job Offers

• Industry: Food and Beverage Retailers