CUSTOMER SVC/DEPT LEADER

The Kroger Co. Careers • Columbus, OH

88d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The individual will be responsible for establishing and maintaining a safe and clean environment that encourages customer return. This role involves directing and supervising all day-to-day functions, duties, and activities for the Front-end department. The individual will also be responsible for executing best practices, goals, and Front-end standards established for the department. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The role requires modeling and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Direct and supervise all day-to-day functions, duties, and activities for the Front-end department.
• Execute best practices, goals, and Front-end standards for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Role model and demonstrate the company's core values.

What This Job Offers

• Number of Employees: 5,001-10,000 employees