CUSTOMER SVC/CLERK

Kroger-posted 4 months ago
Rifle, CO
Food and Beverage Retailers
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Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  • Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
  • Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
  • Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
  • Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
  • Determine work priorities and task lists to consistently maintain adequate front end conditions.
  • Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
  • Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
  • Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
  • Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
  • Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
  • Minimum - High School Diploma or GED.
  • 6 months related experience or training; or equivalent combination of education or experience.
  • Effective interpersonal and customer service skills.
  • Good math skills (ability to add, subtract, multiply and divide).
  • Sound judgement/decision making skills.
  • Friendly, approachable/outgoing demeanor/team player.
  • Ability to work in a fast paced environment.
  • Good oral and written communication skills.
  • Familiar with Microsoft Office Word and Excel.
  • Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
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