The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals, while monitoring all established quality assurance standards. Responsibilities include directing and supervising all functions, duties, and activities for the Front-end department, supporting day-to-day operations, and executing best practices and standards. The role emphasizes embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.