Customer Support Technician

ASSYST • Kissimmee, FL

7d • Onsite

About The Position

ASSYST is seeking a skilled Customer Support Technician to support our client in Celebration, FL Location: Celebration, FL Job Type: Contract (Corp to Corp/C2C or 1099) Position: Onsite, No Remote Work Allowed. Job Title: Customer Support Technician (Entry-Level) Job Summary We are looking for an entry-level Customer Support Technician who is eager to learn and grow in desktop and end-user support. This role is ideal for someone with basic technical knowledge, strong customer service skills, and an interest in working hands-on with computers, devices, and IT systems. Training and guidance will be provided.

Requirements

• High School diploma or equivalent and at least 1 year of experience in basic computer hardware installation, maintenance, or technical support, OR
• Entry-level IT certifications (such as CompTIA A+ or Network+)
• At least 1 year of customer service or technical support experience using Microsoft Office 365 and Windows 10 or newer.
• Associate degree from an accredited college or university with at least 25% coursework completed in Information Technology or a related field.

Responsibilities

• Provide day-to-day desktop and end-user technical support.
• Set up, configure, deploy, and maintain IT equipment, including desktops, laptops, printers, mobile devices, and software.
• Troubleshoot common hardware, software, and peripheral issues using standard procedures.
• Support audio-visual setup, basic videoconferencing, and IT inventory tracking.
• Document technical issues and resolutions in accordance with departmental standards.
• Collaborate with team members on projects, meetings, and assigned tasks.
• Travel to remote sites as needed to support users and deploy equipment.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs and perform physical tasks such as climbing, bending, squatting, pushing, and crawling in various weather conditions.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED