Customer Support Technician- Westminster, CO

Krayden Inc.•Westminster, CO

About The Position

The Customer Support Technician is responsible for executing day-to-day customer support activities, ensuring timely and accurate documentation, order updates, and compliance submissions. This role supports internal teams and external customers by maintaining high standards of communication and operational efficiency.

Requirements

2–5 years of experience in vendor compliance, documentation control, customer service, or supply chain coordination.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP or CRM systems (e.g., SAP, Oracle, or NetSuite).
Strong problem-solving and analytical abilities to handle documentation discrepancies or supplier issues.
Strong attention to detail and organizational skills for managing compliance records and certifications.

Responsibilities

Coordinate with manufacturers to obtain customer-required documentation (e.g., REACH, ROHS, Conflict Minerals, Buy America, TSCA, Proposition 65, NAFTA/COO).
Collect and manage supplier certificates and quality surveys, maintaining approval status in the system.
Complete customer supplier surveys via email and portals.
Process RMAs, freight claims, and compliance documentation (IMDS, PPAP, PSW).
Maintain and update open order reports for the customer service department.
Collaborate with internal departments to provide accurate and timely order updates
Serve as a liaison between Customer Service, Sales, and suppliers.
Maintain professional relationships with suppliers and customers.
Represent the company positively through professional email and phone etiquette
Prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Perform duties in compliance with AS/ISO standards and applicable regulations.
Execute other duties and special projects assigned.