Customer Support Technician III (T3)

Applied Materials-posted 2 months ago
$23 - $31/Yr
Full-time
Portland, OR
5,001-10,000 employees
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Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

  • Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
  • Uses escalation policies as required to keep management informed of down situations.
  • Verifies and approves the operational quality of system equipment.
  • Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
  • Performs wet cleans as required.
  • Instructs customers in the operation and maintenance of systems.
  • Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
  • Assumes responsibility for complete customer satisfaction within assigned accounts.
  • Assists in planning, communicating, and coordinating support plans with customer management.
  • Performs start-up, warranty, paid service, and service contract activities.
  • Performs TIER II start-ups within established time frames.
  • Assists on TIER III start-ups.
  • Provides technical assistance to less experienced Applied personnel.
  • Uses training and experience to identify some process related system problems.
  • Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
  • Assists in the preparation of and participates in customer meetings.
  • Develops and implements plans to increase productivity.
  • Tracks equipment performance and plans uptime improvement.
  • Has a working knowledge of Statistical Process Control.
  • Utilizes Quality Improvement Process methods and terminology.
  • Plans and executes support activities on a wide range of Applied Materials' systems.
  • Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks.
  • Has a good understanding of how the team integrates with others to achieve objectives.
  • May provide informal guidance and support to more junior team members.
  • Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures.
  • Impacts the quality of own work and its contribution to the team.
  • Uses communication skills to regularly exchange information.
  • Salary: $23.00 - $31.35
  • Supportive work culture that encourages learning and career development.
  • Programs and support for personal and professional growth.
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