Customer Support & Technical Specialist

Manpower • Boca Raton, FL

11d • $19

About The Position

We are seeking a curious, solution-oriented Customer Support & Technical Specialist who enjoys understanding how products work and helping customers navigate technical questions. This role is not a standard call-center position—it's ideal for someone who naturally investigates issues, collaborates across departments, and thrives in a fast-paced environment where accuracy, professionalism, and product knowledge truly matter.

Requirements

• Highly coachable and open to feedback
• Receptive to constructive criticism
• Able to take direction without defensiveness
• Emotionally mature and growth-oriented
• Interested in continuous improvement and process refinement
• A successful candidate is curious, calm under pressure, detail-oriented, tech-steady, and genuinely invested in helping customers.
• They enjoy figuring things out, building bridges across teams, and learning the ins and outs of our products.

Nice To Haves

• Retail or hands-on experience in home improvement, hardware, or tools.

Responsibilities

• Technical Problem-Solving & Customer Assistance Diagnose and resolve customer questions by understanding how products function—beyond reading from a script. Provide clear, accurate guidance to customers experiencing issues with flooring tools, tile tools, or installation accessories. Develop strong product knowledge to give meaningful, practical answers.
• Cross-Functional Coordination Serve as a “bridge” between customers, Product Management, Sales, and other internal teams. Proactively clarify answers, verify details, and keep communication flowing across departments. Ensure customer needs, orders, and information move efficiently through the organization.
• Administrative Accuracy & Task Management Manage a variety of administrative tasks including RGAs, export documentation, order entry, backorders, and vendor portal updates. Maintain accuracy in high-detail work while navigating multiple systems and data sources. Stay organized and steady while handling shifting priorities.
• Professionalism in High-Volume Situations Maintain a calm, patient, and polite demeanor—even when customers escalate. Handle a demanding workflow without being overwhelmed or reactive. Quickly pivot between tasks while remaining composed.
• Customer Advocacy Identify customer dissatisfaction early and take proactive steps to resolve issues. Demonstrate genuine care for the customer experience, not just task completion. Ensure customers feel heard, supported, and valued.
• Technical & System Competency Confidently navigate systems including: Windows AS400 or similar ERP platforms EDI Vendor portals Order entry workflows Not required to be an IT expert—just comfortable and steady with technology.
• Product Knowledge & Continuous Learning Enjoy learning about flooring-related tools, installation accessories, and their practical use cases. Stay engaged with ongoing training and product updates.
• Reliability & Professional Conduct Demonstrate excellent attendance, punctuality, and follow-through. Uphold professionalism in all interactions. Understand that other teams depend on timely and accurate work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed