Customer Support Technical Representative

TEKsystems • Milton, GA

79d • $20 - $20

About The Position

We’re seeking a Technical Customer Support Representative to deliver exceptional service to both internal and external B2B customers. This is an entry-level support position ideal for individuals who are passionate about customer service and eager to grow in a technical support environment. You’ll be the first point of contact for a variety of operational and technical support requests, including desktop issues, application troubleshooting, and user access needs. This role requires strong communication skills, a customer-first mindset, and the ability to multitask across multiple support channels.

Requirements

• Minimum 1 year of customer service experience (call center preferred; 20–30 calls/day)
• Strong verbal and written communication skills in English
• Comfortable navigating computer systems and multitasking across calls, tickets, and chat

Nice To Haves

• Bachelor’s degree in Computer Science, IT, or related field
• Experience with Salesforce or ServiceNow (ticketing and resolution platforms)

Responsibilities

• Provide courteous and professional customer service via phone, email, and ticketing systems
• Resolve issues such as password resets, login problems, and transaction failures
• Utilize knowledge base articles and SOPs to troubleshoot or escalate issues
• Guide customers through equipment requests, relocations, software installations, and access changes
• Document all actions and resolutions in the ITSM ticketing system
• Collaborate with team members on support projects and escalations
• Maintain punctuality and professionalism in both remote and in-office settings
• Complete administrative tasks such as timesheets and compliance training
• Participate in weekend shifts as scheduled

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees