Euronet Worldwide, Inc.-posted about 1 month ago
Full-time • Entry Level
Little Rock, AR
5,001-10,000 employees
Credit Intermediation and Related Activities

The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products.

  • Provide software application support for customers.
  • Perform program coding necessary to produce a defined output by following specification using programming language.
  • Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products.
  • Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution.
  • Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications.
  • Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.
  • Serve as next level escalation for complex customer issues.
  • Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks.
  • Coordinate with other employees or customers to accomplish specific objectives and results.
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